ELAF I’m the Boss – Inspired by Boss

Shipping & Delivery

• We deliver our perfumes across all of Egypt within a period not exceeding 3 business days
  
• We ensure your product reaches you in perfect condition, and if the order arrives damaged for any reason, it will be fully replaced at no additional cost
  
  
• In case of return or exchange requests, the basic shipping fees will be deducted from the refunded amount, and issuing a replacement shipment requires new shipping fees Learn more

Returns & Exchanges

• All ELAF HOUSE products are subject to return or exchange, if they are in the same condition as they were purchased
  
  
• Returns or exchanges are permitted within 14 days of the purchase invoice date
  
  
• After inspecting the product, the customer will receive a refund after deducting shipping costs
  
  
• If the product is used, the usage cost will be deducted in addition to the shipping costs
  
  
• In case of exchanged, the shipping costs will be repaid
  
  
• If the customer receives the product in bad condition or unusable due to the shipping company, an investigation will be opened to determine the cause within 3 business days. A new invoice will then be sent with the same products at no cost to the customer
  
  
• The value of the returned item will be refunded within 3 business days from the date the returned item is received and its condition is verified Learn more