FAQs
About ELAF HOUSE
Q1: What makes ELAF HOUSE perfumes different?
Our perfumes use a special aging process "Ta'teq" to ensure stronger scent, better stability, and long-lasting performance.
Q2: Are your perfumes original or alternatives?
We offer high-quality alternatives inspired by original fragrances with better longevity and more affordable prices.
Products & Usage
Q1: How long does the perfume last?
Thanks to the aging process and premium oils, our perfumes last on clothes from 12 to 24 hours with excellent performance.
Q2: What is the best way to apply perfume?
Spray on pulse points and wait a few seconds before smelling to experience the full fragrance notes.
Q3: How can I maintain the perfume quality?
Store in a moderate temperature, keep it in its box, and avoid direct sunlight or sudden temperature changes.
Orders & Shipping
Q1: How long does delivery take?
Delivery across Egypt takes up to 3 business days depending on your location, Learn more.
Q2: What if my order arrives damaged?
If your order arrives damaged, it will be replaced free of charge, for assistance please Contact us.
Q3: How are shipping fees calculated?
Shipping fees are calculated at checkout based on your selected governorate, Learn more.
Returns & Exchanges
Q1: Can I return the perfume if I don’t like it?
Yes, you can return or exchange within 14 days; refund is processed after inspection with shipping fees deducted, Learn more.
Q2: Will I be charged for returns or exchanges?
Basic shipping fees are deducted, and new shipping fees apply for exchanges, Learn more.
Q3: When will I receive my refund?
Refunds are processed within 3 business days after receiving and inspecting the returned item, Learn more.
Payment & Support
Q1: What payment methods are available?
We offer convenient payment options to ensure a smooth checkout experience; for details please Contact us.
Q2: How can I contact customer support?
Our team is ready to assist you with any inquiries, please reach out through Contact us.
