FAQs
About Elaf House
Q1: What distinguishes Elaf House perfumes?
Our perfumes use a special aging process, "maceration," to ensure a stronger scent, better stability, and longer-lasting performance.
Q2: Are your perfumes original or alternatives?
We offer high-quality alternatives inspired by original perfumes, with better longevity and more affordable prices.
Products and usage
Q1: How long does the fragrance last?
Thanks to our aging process and premium oils, our perfumes last on clothing for 12 to 24 hours with excellent performance.
Q2: What is the best way to apply perfume?
Apply the fragrance to pulse points and wait a few seconds before smelling it to experience the full aromatic notes.
Q3: How can I maintain the perfume quality?
Store in a moderate temperature, keep it in its box, and avoid direct sunlight or sudden temperature changes.
Orders & Shipping
Q1: How long does delivery take?
Delivery across Egypt takes up to 3 business days depending on your location, learn more.
Q2: What if my order arrives damaged?
If your order arrives damaged, it will be replaced for free; for assistance, please contact us.
Q3: How are shipping fees calculated?
Shipping fees are calculated at checkout based on the governorate you select, learn more.
Returns and Exchanges
Q1: Can I return the perfume if I don't like it?
Yes, you may return or exchange within 14 days, and refunds are processed after inspection, minus shipping fees, learn more.
Q2: Will there be a fee for returns or exchanges?
The base shipping fee is deducted, and a new shipping fee applies in case of an exchange, learn more.
Q3: When will I receive my refund?
Refunds are processed within 3 business days after receiving and inspecting the returned product, learn more.
Payment and Support
Q1: What are the available payment methods?
We offer convenient payment options to ensure a seamless checkout experience; for details, please contact us.
Q2: How can I contact customer service?
Our team is ready to assist you with any inquiries; please contact us via contact us.
